Job Description
Job Objective
- The Branch Manager will be responsible for leading and managing a new branch of our life insurance company, ensuring its growth, profitability, and overall success.
- He or she has to oversee a team of insurance agents and support staff, drive sales, manage operations, and maintain compliance with company policies and industry regulations.
Key Roles and Responsibilities
Leadership and Team Management
- Lead and motivate a team of insurance agents and support staff.
- Set clear performance expectations and provide coaching and feedback.
- Foster a positive work environment and promote teamwork.
Sales and Business Development
- Develop and implement sales strategies to meet branch targets.
- Monitor and analyze sales metrics and take corrective actions as needed.
- Build and maintain client relationships to enhance customer retention.
Operations Management
- Oversee daily branch operations, including policy issuance and claims processing.
- Ensure compliance with industry regulations and company policies.
- Manage branch resources efficiently to maximize productivity.
Financial Management
- Prepare and manage the branch budget.
- Monitor financial performance and take actions to achieve profitability goals.
Customer Service
- Resolve customer inquiries and complaints effectively.
- Ensure a high level of customer satisfaction and retention.
Training and Development
- Identify training needs within the team and implement training programs.
- Continuously improve team members’ product knowledge and sales skills.
Observable Behaviors
Leadership and Team Management
- Demonstrates the ability to inspire and lead a team effectively.
- Sets clear performance expectations and provides regular feedback.
- Promotes teamwork and collaboration among team members.
Sales and Business Development
- Consistently meets or exceeds sales targets.
- Adopts effective sales strategies and adapts to market changes.
- Builds and maintains strong client relationships.
Operations Management
- Ensures efficient and compliant branch operations.
- Responds to operational challenges promptly.
- Manages resources effectively to optimize branch productivity.
Financial Management
- Achieves or exceeds branch profitability goals.
- Manages the budget efficiently and controls expenses.
- Makes data-driven decisions to improve financial performance.
Customer Service
- Resolves customer inquiries and complaints to the satisfaction of clients.
- Maintains a high level of customer retention.
Qualifications
- Bachelor’s degree in business administration or related field (preferred).
- Proven experience in the insurance industry, with a track record of sales and team management.
- Knowledge of life insurance products and regulations.
- Insurance licenses and relevant certifications
- Strong leadership and communication skills.
- Financial acumen and budget management experience.
- Excellent customer service and problem-solving abilities.