Job Description
Job Objective
This proposition is responsible for designing, implementing, and optimizing operational strategies to ensure smooth and efficient service delivery, supporting the new initiatives of life insurance operations. The role will also support operations controllers and the reporting and KPI control processes.
Key Roles and Responsibilities
Main Responsibilities
- Develop and implement operational strategies to enhance efficiency and customer satisfaction
- Coordinate with cross-functional teams to align operations with company objectives
- Analyze existing workflows and identify areas for improvement to ensure smooth operations and enhance productivity
- Lead initiatives for automation and digitization of processes
- Collaborate with IT teams to integrate technology into operations
- Assist in the implementation of the new risk sharing, product development and modification initiatives of operations division
- Liaison among the third party service providers, internal stakeholders, and regulators for the development projects in compliance with the relevant regulations and guidelines
- Support Operations Controller in ensuring smooth operations and meeting of service level agreements
- Maintain SOPs and Standard guidelines from the respective department.
- Monitor and report on KPI and performance matrices from the operations division
- Generate and analyze reports to track productivity and suggest data-driven improvements.
- Identify and mitigate risks that may impact service delivery or customer satisfaction
- Facilitate training sessions and workshops to improve Operations team capabilities
Other Responsibilities
- Meeting arrangements and meeting notes taking
- Maintain and modify the standard forms that use in the respective department
- Other related tasks assigned by Operations Controller
Experience
- Eager to learn Experience in the whole operations process and procedure.
- Knowledge of the life insurance industry and relevant regulations and guidelines
Competencies
- Detailed-oriented and able to manage multiple priorities effectively
- Ability to work collaboratively with the internal and external stakeholders
- Customer-centric approach to operations
- High attention to detail and a proactive approach
- Proficiency in data analysis and reporting tools
- English Language
- Proficient in Microsoft Office Suite
Qualifications
- University Degree Business Management or any Business-related Degree/ MBA preferrable
